Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern your use of the Nxtlab website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

1. About Us

Nxtlab (“we”, “us”, or “our”) is a cloud engineering and DevOps agency based in London, United Kingdom.

Contact email: privacy@nxtlabco.uk

2. Scope of Services

We provide cloud engineering, DevOps, and related consulting services (“Services”). The specific scope, deliverables, timelines, and fees for Services will be agreed separately in writing, such as through a proposal, statement of work, or contract.

3. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

  • Use the website in any way that breaches applicable laws or regulations

  • Attempt to gain unauthorised access to our systems

  • Introduce viruses, malware, or other harmful material

  • Copy, modify, or distribute website content without permission

We reserve the right to suspend or terminate access to the website at any time.

4. Intellectual Property

All intellectual property rights in our website, branding, content, and materials are owned by or licensed to Nxtlab, unless otherwise stated.

Nothing in these Terms grants you any rights to our intellectual property except for personal, non-commercial use of the website.

Any intellectual property created during the provision of Services will be governed by the relevant contract or statement of work.

5. Client Responsibilities

When engaging our Services, you agree to:

  • Provide accurate and complete information

  • Ensure you have the necessary rights and permissions to any materials or systems you provide

  • Cooperate reasonably with us to allow timely delivery of Services

We are not responsible for delays or failures caused by incomplete or inaccurate information provided by you.

6. Fees and Payment

Fees, payment terms, and invoicing arrangements will be set out in a separate agreement.

Unless otherwise stated:

  • Fees are exclusive of VAT

  • Invoices are payable within the agreed payment period

  • Late payments may incur interest in accordance with applicable law

7. Confidentiality

Both parties agree to keep confidential any non-public, commercially sensitive, or proprietary information received from the other party and to use such information only for the purposes of delivering or receiving the Services.

This obligation survives termination of Services.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We exclude all implied warranties relating to the website and Services

  • We are not liable for any indirect, consequential, or economic losses

  • Our total liability arising out of or in connection with the Services shall be limited to the fees paid to us for the relevant Services

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. No Guarantee

While we apply reasonable skill and care, we do not guarantee specific outcomes, performance improvements, uptime, or financial results from our Services unless expressly agreed in writing.

10. Third-Party Services

Our Services may involve third-party platforms or tools (e.g. cloud providers). We are not responsible for the availability, performance, or terms of such third-party services.

11. Termination

We may suspend or terminate Services immediately if:

  • You breach these Terms

  • Payment is overdue

  • Continued provision of Services would be unlawful or impractical

Termination does not affect accrued rights or obligations.

12. Privacy and Data Protection

Your use of our website and Services is also governed by our Privacy Policy, which explains how we collect and process personal data.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the website or Services constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: privacy@nxtlabco.uk